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Shop Policies

SHIPPING INFORMATION

Where does Shop Good ship?

We are proud to currently be shipping WORLDWIDE, including the 50 states within the US.  Shipments to Hawaii, Alaska and outside the US will experience longer delivery times.

Do you ship internationally?

Yes! At the checkout page, you will be able to denote where we should send your package.

Shipping rates

We offer a simple $5 flat rate for purchases under $75 when shipped within the 50 US states.  Orders over $75 enjoy free shipping!  If we are shipping to you internationally, you will see a flat rate of $20 shipping added to your order.

When will my order ship?

We process your order in 3-5 business days and USPS will take it from there! You’ll receive a tracking number as soon as your package ships to let you know it’s on the way!

I’m having trouble tracking my order!

At times, USPS takes 1-2 business days to register your tracking number and shipment status. If you’re still having issues, reach out to us at shop@good-life.co and we’ll get it sorted out!

What if my shipping info was entered incorrectly?

Simply send us an email as soon as possible at shop@good-life.co and we will get that updated for you!

 

SHOP GOOD PRODUCT

Your products are awesome! How can I learn more about each? 

You can find a detailed description of each Shop Good product on their individual product pages including recommended usage, ingredients and pairing recommendations!

I have questions relating to my health and product usage.

We are out to provide you with the cleanest products and those that work in harmony with your health and body.  Still have questions about ingredients, skin allergies or other health related concerns? It’s so important to us that you have these answers. Email us directly at shop@good-life.co and we’ll advise!

Will my natural products expire?

Our brands and their makers make it a priority to ensure absolute freshness and longest lasting shelf life. But please keep in mind that when you are purchasing truly natural products, its contents are just like food!  If it smells funny or the color looks off, please discard.  We will happily replace anything that is bought in a six month period at no additional charge.

Do you provide samples?

Based on the small batch qualities of our products, we cannot offer samples at this time. But, we’re happy to advise on a color or product selection! Learn about product specifics on each individual product pages or feel free to reach out for shop recommendations based on your unique skin and beauty needs at shop@good-life.co.

RETURNS + EXCHANGES

Not happy with a Shop Good purchase? Please email us at shop@good-life.co and include your order number.  We’ll be happy to help you make a return or exchange for another item. Returns or exchanges must be made within 30 days of receiving your order.

How long will it take to process a return?

Credit card refunds typically take 5-10 business days to appear on your card statement.

I received the wrong product!

We’re sorry about that!  Please contact us at shop@good-life.co and we will make sure you get what you ordered asap!

BILLING INFORMATION

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept all major credits including Visa, American Express, Mastercard and Discover cards.

What should I do if my payment is declined or my order won’t process?

We recommend checking a few things if your payment didn’t go through:

  • Check that your card’s billing details (zip code, security code, etc.) match what you’ve entered into the order form.
  • Is your card expired?
  • Your card issuer may have declined your payment. Check with your credit card company before trying your card again.

If none of these apply, please email us at shop@good-life.co and we’ll help you out!

Is tax applied to my order?

Customers in California may be subjected to applicable sales taxes.

MY ORDER

Need to update or cancel an order?

Send us an email at shop@good-life.co as soon as possible if you need to change or cancel your order.

Can I combine promo codes at checkout?

We only accept one promo code per order placed.  If over time you’ve received two Shop Good promo codes, simply choose the one you would prefer to use.  For sitewide sales or promotions, a promo code may not be required and can be used with an additional promo code.

SPECIAL DISCOUNTS

As a Good Life Health Coaching client, you’re part of the Shop Good family! Clients receive 20% off the shop for the entire duration of your program! New clients will receive their individual 20% off promo code at the commencement of their program.

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